Privacy Policy
ChicVCare recognizes the importance of protecting the privacy of all information provided by our customers. We created the following policy guidelines with a fundamental respect for our customers’ right to privacy to guide our relationships with our customers.
The kinds of personal information we collect from customers of the Site and how that information is collected.
How we use your personal information;
The circumstances under which we disclose personal information to third parties; and
The mechanisms we have implemented to protect your personal information.
We promise that we will take steps to use your personal information only in ways that are compatible with this Privacy Policy. The following policies are only to transactions made and data gathered on web pages. As we continue to develop our Site and take advantage of technologies to improve the services we offer, this policy may change. Such revisions shall be effective to you immediately upon posting. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.
The terms and conditions of this Privacy are legally binding on all customers. By using this web site, you consent to this Agreement and to the collection and use of information by ChicVCare as specified below.
What information are you collecting and how are you collecting it?
Every computer connected to the Internet is given a domain name and a set of numbers that serve as that computer’s “Internet Protocol” IP address. When a visitor requests a page from any Web site within the ChicVCare, our Web servers automatically recognize that visitor’s domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. We use this information to examine our traffic in aggregate, and to investigate misuse of the ChicVCare, its customers, or to cooperate with law enforcement. We do not collect and evaluate this information for specific individuals.
What are cookies?
From time to time, ChicVCare or its advertisers may send a “cookie” to your computer. A cookie is a small piece of data that is sent to your browser from a Web server and stored on your computer’s hard drive. A cookie can’t read data off your hard disk or read cookie files created by other Web sites. Cookies do not damage your system. We use cookies to identify which areas of ChicVCare’ s Network of Web sites you have visited or customized, so the next time you visit, those pages may be readily accessible. Our advertisers may also use cookies to ascertain how many times you’ve seen an advertisement. ChicVCare and/or our advertisers may use this information to better personalize the content, banners, and promotions that you see on our site. You can choose whether to accept cookies by changing the settings of your browser. You can reset your browser to refuse all cookies or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our Site and other Web sites may be diminished and some features may not work as intended.
What information do you collect when I register for something?
We may use your registration contact information to send notification of ChicVCare products and services by e-mail and/or postal mail. We may also use your IP address internally and share it with third parties for reporting and statistical purposes.
What other information do you request?
We may also request your e-mail address or mailing address for the purposes of conducting a survey or to provide additional services (for example, subscriptions to e-mail newsletters, announcement lists or information about conferences and trade shows). Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested.
We may from time to time send e-mail announcing new ChicVCare products and services. If you choose to supply your postal address in an online form, you may receive mailings from other third-party companies.
When you enter a contest or other promotion, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.
What information do you collect when I purchase something?
If you are purchasing something from ChicVCare, we need to know your name, e-mail address, mailing address, credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status. This information may also be used by us to notify you of related products and services.
We do not store personal or financial information in our database in the process of payment, nor do we share this information with 3rd parties.
Wherever ChicVCare collects personal information we make an effort to include a link to this Privacy Policy on that page.
Who do we share our information with?
Companies That Help Deliver ChicVCare Products or Services
Sometimes we hire companies to help us deliver products or services (including processing your transaction, vendor direct shipping, credit card authorization and fraud prevention). In those instances, we need to share your information with these companies. Sometimes we also work with other companies who assist us in gathering your information in order to enable us and the other businesses of ChicVCare to provide you products and services. All of these companies are only allowed to use your information for delivery of the product or service.
Companies Offering Promotions, Products, or Services
On occasion, ChicVCare may share your information with other unrelated outside third parties selected by us, so that these third parties can directly market their products or services via e-mail, telephone and/or postal mail.
Information Sharing Between Affiliates
ChicVCare reserves the right to share your personally identifiable information, including but not limited to your email, postal address, phone number and purchase history, with its Affiliates. ChicVCare may share your personally identifiable information with Affiliates in order to conduct promotions, offer special premiums, and share databases and equipment. We reserve the right to share your information with other companies that become Affiliates.
Third-Party Advertisers
Once you’ve clicked on a thirty advertisement and have left our Web site, our Privacy Policy no longer applies. You must read the privacy policy of the advertiser to see how your personal information will be handled on their site.
Purchase or Sale of Businesses
As ChicVCare continually strives to improve our business, from time to time, ChicVCare may purchase a business or sell one or more of its businesses, and personally identifiable information regarding you may be transferred as a part of the purchase or sale. If ChicVCare purchases a business, the personally identifiable information received with that business would be treated in accordance with the privacy policy of that business on the date of sale. If ChicVCare and/or its units or subsidiaries are ever sold, acquired, merged, liquidated, reorganized, or otherwise transferred, we reserve the right to transfer our customer databases together with any personally identifiable information contained therein, to a third-party. ChicVCare will make reasonable efforts to include provisions in the selling contract to require the purchaser to treat your personally identifiable information in the same manner you requested under this Privacy Policy.
Content Partners
On some of our sites, we provide content that is created by a third-party partner Web site. In some instances, the third-party sites will collect information in order to facilitate the transaction or to make the use of their content more productive and efficient. In these circumstances the information collected is shared between ChicVCare and our third-party sponsors. These third parties will receive your information because you will be visiting their Web sites or using their links and, in doing so, you may provide information directly to them. You therefore should refer to their privacy policies to understand how they handle your information and what kinds of choices you have.
On some of our sites, ChicVCare may provide you with a link to the supplier of that product so that you may get further information. If you link to the supplier’s site, the supplier may collect or receive information about you.
You also may make a purchase from ChicVCare through a link from another Web site or search engine and may use their express checkout tool to do so. When you do, please be aware that both ChicVCare and that Web site or search engine will receive your information.
Mandatory Disclosures Required By Law
ChicVCare will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
Conform to the edicts of the law or comply with legal process served on ChicVCare,
Protect and defend the rights or property of the ChicVCare of sites and related properties, or visitors to the ChicVCare of sites and related properties,identify persons who may be violating the law, the ChicVCare Terms of Use Agreement, the rights of third parties, or otherwise misusing the ChicVCare or its related properties,Cooperate with the investigations of purported unlawful activities.
Your Control Over Your Personal Information
Opt-Out
Every communication ChicVCare sends you will contain a clearly worded “Opt-Out” or “Unsubscribe” link allowing you to withdraw your permission for future mailings. Please allow five to seven days for processing. Permission changes will however not affect any information which you provided to us and which we previously shared with third parties and/or Content Partners.
Data Security
ChicVCare is committed to doing its best to maintain the security of information collected on our site.
While no data transmission over the Internet is 100% secure from intrusion, we have used and will continue to use commercially reasonable efforts to put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. When you place orders for purchased products or access your payment information, we use industry standard SSL (Secure Socket Layer) encryption technology to protect the storage and transfer of your data from unauthorized parties. Encryption is a process by which a message or information is scrambled while it is in transit to our website SSL codes the information transferred between you and the server, rendering it unreadable to anyone trying to intercept the information. In addition to our online security efforts, we take steps to protect your personal data offline, as well. All sensitive information and/or systems that house that information (i.e., computers or filing cabinet) have physically restricted access in our offices. Employees are granted access on a need-to-know basis pursuant to specific job function requirements (for example, a billing clerk or a customer service representative). Furthermore, ALL employees are kept up to date on our security and privacy practices through periodic training sessions in an effort to keep security awareness levels high.
Changes to the Privacy Policy
ChicVCare will occasionally update this Privacy Policy in response to changing business circumstances and legal developments. ChicVCare encourages you to periodically review this Policy to be informed of how we are protecting your information.
Information About Children
We are committed to protecting the privacy and rights of children online. We believe that children should be able to use the Internet in a safe, productive, and efficient manner and should be afforded the highest protection available with respect to their personal information. The Children’s Online Privacy Protection Act (“COPPA”) took effect on April 21, 2000 and imposes certain requirements on Web sites directed toward children under 13 that collect information on those children, or on Web sites that know they are collecting information on children under the age of 13. It currently is ChicVCare’ s policy not to collect personal information on any person under 13. While we do not specifically seek to obtain information from children, there are areas of our website that children may visit. To learn more about COPPA, consult the Federal Trade Commission’s COPPA Web Site www.ftc.gov or you may call 202/FTC-HELP.
By using this web site, you consent to this Agreement and to the collection and use of information by ChicVCare as specified above.
Contact Details
Company Address: chicVcare.com 530B Morris Park Avenue Bronx, NY 10460 USA
Customer Service Phone: 646-504-6332
Customer Service Email: chicvcare@gmail.com
2. DATA COLLECTED
DATA STORAGE LOCATION
We are Cyprus based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data Privacy Policy.
REGISTRATION DATA
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
PURCHASE DATA
To receive product support, you have to have one or more Envato/AncoraThemes purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support and other customer services.
SUPPORT DATA
If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
COMMENTS
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
CONTACT FORM
Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Zoho Privacy Policy.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
GOOGLE ANALYTICS
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
CASES FOR USING THE PERSONAL DATA
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
- over our customers’ personal information;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
3. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
YOUTUBE
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. COOKIES
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
NECESSARY COOKIES (ALL SITE VISITORS)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
ENVATO PTY LTD
For the purpose of validating and getting your purchase information regarding licenses for our theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.
TICKSY
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
7. HOW LONG WE RETAIN YOUR DATA
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR RIGHTS
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. THIRD PARTY WEBSITES
AncoraThemes may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
12. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.